SHIPPING POLICy

DELIVERY / SHIPPING PROCESS

Your purchased item(s) will be delivered using Po sLaju Malaysia. We usually ship the purchased items within 2-3 working days after the confirmation of payment.

You can kindly check your order’s tracking numbers via email or order history once your items are delivered. Please note that it may take up to 24 hours before your tracking number will appear in Poslaju's tracking system here

RECEIVER'S RESPONSIBILITY

It is the customers’ responsibility to arrange a receiver for the shipment. We can only ensure that we ship to the correct address supplied to us during the checkout process. It is advisable to consider having work/officeaddress as receiving address over residential address if you are working.

Please ensure the shipping details given are absolutely correct and accurate because we are unable to take any responsibility if you gave inaccurate information during the checkout process.

SHIPPING WITHIN MALAYSIA (NATIONWIDE)

We ship our products throughout Malaysia including Sabah and Sarawak.

Shipping charges for Peninsular Malaysia and Sabah Sarawak are quoted based on weight (or order quantity) that will be automatically calculated during the checkout process.

DELIVERY DURATIONS

Upon shipment confirmation, delivery usually takes 1-4 business days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 5-7business days. You can check Poslaju’s working days on their official website.

If there is any delay in the delivery duration, please note that itis out of our control because the shipping/delivery process depends on the courier service company (Poslaju) working days as well.

INTERNATIONAL SHIPPING

We also ship worldwide. However the charges may vary depending on the recipient’s country. For more details of the charges, you can visit here 

ARRANGING FOR SELF PICK UP

Self-collection on your orders is available. You can pick up your order at our Headquarter or our Master Traders during our/ their working hours.

AUDESTEE Malaysia HQ
49-G Jalan Wangsa Delima 5,
Seksyen 5, Wangsa Maju,
53300 Kuala Lumpur, Malaysia.

NO SHIPPING FEE is charged for self-pick up option.

Please tick the 'Pick Up at HQ' option during your checkout process.3

This Shipping Policy was last updated in September 2017.